GENERAL QUESTIONS

If you place your order before 9:00am you will get a same day delivery on or before 5:00pm. All orders after 9:00am will be delivered as a next day delivery.

For example when you place an order on Monday before 9:00am, your delivery will be sent on before 5:00pm on Monday, but if you order was placed on Monday after 09:00am, your delivery will be sent on Tuesday.

Yes, you will need to pay a delivery fee of £4.99 within London and £7.99 outside of London which is the cost of sending your order. However, delivery fee is free for order value above £120 for online orders within London.

We will always notify you before we deliver your order. If you are not at home during the delivery time, we will take the order back. The costs for subsequent delivery will be charged to your account at £9 which includes cost of return and re-delivery (we will try to call or send you a massage before delivery).

Unfortunately, fresh cakes or frozen products cannot be returned. If you have a complaint, you can always contact us at info@geescakecreation.co.uk we will try our best to resolve any issue.
 
Sorry, we will not intentionally send out a wrong product. We will love to hear from you, please send us an email at info@geescakecreation.co.uk and we will make sure to resolve it.
 
The minimum order value for online purchase is £20 per order. There are no minimum order if you are collecting your order from in store. you can also purchase from, Deliveroo and Uber Eat.
 
we use the following payment method; Debit Card, Credit Card, PayPal and Stripe. The name that will appear on your receipt is Bio Buoyance LTD 
 
Yes, your online payment is handled via a secure connection (SSL) by our Payment Service Providers
 

Our cakes are designed, baked and crafted to bring elegance to your occasion with attention to every detail. Our cakes are made fresh from starch with the finest ingredients, they taste amazing and its guaranteed to leave you wanting more. 

Our customer service and delivery team work hand in hand to ensure you have a great experience with us and have you coming back to us again and again.